For corrections, factual challenges, expert sourcing, press enquiries, or partnership questions about BonusOracle.
The editorial desk inbox is [email protected]. We aim to reply within 2 business days. If your message is time-sensitive (regulator action, factual error in a live review), flag it in the subject line.
What we respond to
- Factual corrections on a live review, confirmed corrections are applied within 7 days with a dated note.
- Expert sourcing, if you are a regulator, AML/KYC specialist, problem-gambling clinician, or affiliate-program manager and have data we should cite.
- Press / media enquiries about BonusOracle’s editorial process or specific reviews.
- Partnership questions from operators or affiliate networks, note that BonusOracle does not accept paid placement; partnership = standard affiliate-program signup.
What we do not respond to
- Generic SEO outreach asking us to add or remove backlinks.
- Cold guest-post pitches.
- Requests to remove or modify a casino’s editorial score in exchange for any consideration.
Player complaints about an operator
If you have a dispute with an operator (withheld winnings, bonus confiscation, KYC-stalling, account closure not honoured), file it on our complaints surface, not via email. Filed complaints become public threads on our complaints register; operators receive a response-deadline countdown; resolution rates are visible per operator on every review’s hero card.
Self-exclusion / responsible-gambling support
BonusOracle is not a counselling service. If gambling has become a problem for you or someone you know, please contact BeGambleAware, GamCare (UK helpline 0808 8020 133), or your jurisdiction’s equivalent, see our responsible-gambling page for resources by country.